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Privacy Policy

Privacy Policy of www.shop.rainfordsolutions.com

This privacy policy is applicable to this Site www.shop.rainfordsolutions.com and not necessarily to other Rainford Solutions sites on the World Wide Web pages. When leaving this Site, please read the privacy policy applicable to the site you are visiting. If you do not agree with this privacy policy, please do not use this Site.

By accessing and using this Site, you hereby agree to the following terms of this privacy policy.

Non-personal information collected automatically.

Rainford Solutions is committed to the protection of the privacy of its web site visitors. Please note that we may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-parties, but these statistics will include no personally identifying information.

We do not store our customer's financial details from this webshop.

1.     Information About Us

1.1       Our Site is owned and operated by Rainford Solutions Ltd, a private limited company registered in England under company number 05061620, whose registered address is: Rainford Solutions Ltd, Rainford House, Rainford Industrial Estate, Mill Lane, Rainford, St Helens, WA11 8LS and whose main trading address is Rainford Solutions Ltd, Rainford House, Rainford Industrial Estate, Mill Lane, Rainford, St Helens, WA11 8LS.

1.2       Our VAT number is 860 2309 48.

1.3   Our Data Protection Officer (DPO) is Duncan Crawford, and can be contacted by email at webenquiries@rainfordsolutions.com, by telephone on +44 (0) 1744 889 886, or by post at Rainford Solutions Ltd, Rainford House, Rainford Industrial Estate, Mill Lane, Rainford, St Helens, WA11 8LS.

1.4         We are regulated by Lloyd’s Register Quality Assurance - LRQA

1.5         We are a member of the Rail Alliance, Achilles UVDB and RISQS.

2.     What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

3.     Your Rights

3.1         As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

3.1.1      The right to be informed about Our collection and use of personal data;

3.1.2      The right of access to the personal data We hold about you (see section 16);

3.1.3      The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 20);

3.1.4      The right to erasure - this is sometimes called ‘the right to be forgotten’. If you want Rainford Solutions Ltd to erase all your personal data and we do not have a legal reason to continue to process and hold it (We only hold your personal data for a limited time), please contact Us using the details in section 20;

3.1.5      The right to restrict (i.e. prevent) the processing of your personal data;

3.1.6      The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);

3.1.7      The right to object to Us using your personal data for particular purposes; and

3.1.8      Rights with respect to automated decision making and profiling.

3.2       If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 20 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

3.3         For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.

4.     Personal information

In order to respond to your questions, fulfill your requests or manage interactive customer programs, it may be necessary to ask for personal information such as your name, address, email address and telephone number. We may use this information to respond to your requests, or to contact you via mail, email or phone to inform you of new products, services or promotions we may offer. If you place an order for a product, request a service or submit content to this site, we may need to contact you for additional information required to process or fulfill your order and/or request. However, unless compelled by applicable legislation, we will not provide this information to a third party without your permission, except as necessary to process your order, fulfill your requests or manage interactive customer programs. You also hereby grant to Rainford Solutions the right to exchange any information provided by you between Rainford Solutions’s affiliates for the purposes mentioned before.

In addition to the personal information that you may provide us, this Site may use technology that lets us collect certain technical information like your Internet protocol address, your computer’s operating system, your browser type, traffic patterns and the address of any referring web sites.

5.     Security

Please note that while there are always risks associated with providing personal data, whether in person, by phone or over the Internet, and no system of technology is completely safe, “tamper” or “hacker-proof”, Rainford Solutions has endeavoured to take appropriate measures to prevent and minimize risks of unauthorized access to, improper use and the inaccuracy of your personal information. For example, we use encryption technology when collecting or transferring sensitive data such as credit card information.

6.     Accuracy of collected data

Rainford Solutions will on its own initiative, or at your request, replenish, rectify or erase any incomplete, inaccurate or outdated personal data retained by Rainford Solutions in connection with the operation of this Site.

7.     Visitor identification

From time to time, information may be placed on your computer to allow us to identify you. This information is commonly known as “cookies”. By showing how and when our visitors use this Site, this information can help us to continue to improve our Site. We will only use cookies to view information on your hard drive that was put there by a cookie from this Site. The use of cookies is an industry standard and many web sites use them. Cookies are stored on your computer and not on this Site. If you do not wish to receive cookies, or want to be notified of when they are placed, you may set your web browser to do so, if your browser so permits.

8.     Minors

No information may be submitted to Rainford Solutions by persons under the age of 18 without the consent of a parent or legal guardian, nor may persons under the age of 18 make purchases or other legal acts on this Site without such consent, unless permitted by applicable legislation.

Rainford Solutions respects the privacy of every individual browser who visits www.shop.rainfordsolutions.com and or www.rainfordsolutions.com.   Any personal information that is submitted to us will only be used in the following ways.

9.     Information provided by visitors

Information is collected and stored in order to help Rainford Solutions undertake requests for literature and other forms of information regarding products and services provided by Rainford or other organisations with a presence on this site.

Visits to this site and downloads from this site are tracked, but only for the purposes of assessing which parts of the site are of most interest to visitors. The data provided is then used to enhance our site and improve our knowledge so that we can match more closely the needs of our customers.

10.    Information placed on your computer

When visitors look at our site, we may store some information on their computer (cookies and such like). The purpose of this information is to help us understand better the needs of customers and to tailor our business to meet those needs. This information can be blocked or erased, the F1 button, help screen or user manual will provide information on how this can be done.

11.    Records

Information received or other submitted data will be retained by Rainford Solutions. These items will only be used by Rainford Solutions for the purpose of improving customer service. None of the information we receive will be sold onto third parties. However, our website contains hyperlinks to other sites; the Rainford Solutions is not responsible for the privacy policies of such sites.

12.    Copyright Information

The contents of this website are copyright of Rainford Solutions (Reg No. 05061620). All rights reserved. No part of this site may be reproduced, transferred, transmitted, distributed or stored without prior written consent. Modifications or changes to any part of this site are prohibited.

Certain parts of this site including, but not exclusively, images, text and sound are also subject to a distinct and separate copyright held by their provider(s).

13.    What Happens If Our Business Changes Hands?

13.1         We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.

13.2         In the event that any of your data is to be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.

14.    How Can You Control Your Data?

14.1        In addition to your rights under the GDPR, set out in section 3, when you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details and by managing your Account).

14.2       You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.

15.    Your Right to Withhold Information

15.1     You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data.

15.2       You may restrict Our use of Cookies. For more information, see section 17 and Our Cookie Policy.

16.    How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the Data Protection Act 1998, We require the payment of a small fee which will not exceed £50.00. OR Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at webenquiries@rainfordsolutions.com or using the contact details below in section 20.

17.    Cookies

Like most website providers, we use cookies.  Please read all our cookie information listed below this Privacy Policy.

18.    Links from this site to other sites

Please be aware that our site may provide access to other web sites by hyperlinks to them.  Rainford Solutions is not responsible for the privacy policies (including data protection and cookies), content or security of these linked websites.

19.    Copyright Information

The contents of this website are copyright of Rainford Solutions (Reg No. 05061620). All rights reserved. No part of this site may be reproduced, transferred, transmitted, distributed or stored without prior written consent. Modifications or changes to any part of this site are prohibited.

Certain parts of this site including, but not exclusively, images, text and sound are also subject to a distinct and separate copyright held by their provider(s).

20.    Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at webenquiries@rainfordsolutions.com, by telephone on 01744 889 886, or by post to: Data Protection Officer (DPO), Rainford Solutions Ltd, Rainford House, Rainford Industrial Estate, Mill Lane, Rainford, St Helens, WA11 8LS. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 16, above).

21.    GDPR Complaints

If you are unhappy about our handling of your personal information and our processing of it, please get in contact with us first so we can try to resolve your query using the details in the 'Contacting Us' section 16 of this Privacy Policy.

If however you feel we have not dealt with your concern and that we are failing to meet our legal obligations, you can raise a complaint with the Information Commissioner's Office ("ICO") in the United Kingdom.

22.    Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

* We do not guarantee that this web site will be compatible with all customers' computers.


 Cookie Policy

1. How we use cookies

1.1       A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

List of cookies we collect

1.2       The table below lists the cookies we collect and what information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND You sesssion ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.

 

1.3         All Cookies used by and on Our Site are used in accordance with current Cookie Law. We may use some or all of the following types of Cookie.

1.3.1      Strictly Necessary Cookies

A Cookie falls into this category if it is essential to the operation of Our Site, supporting functions such as logging in.

1.3.2      Analytics Cookies

It is important for Us to understand how you use Our Site, for example, how efficiently you are able to navigate around it, and what features you use.  Analytics Cookies enable us to gather this information helping Us to improve Out Site and your experience of it.

1.3.3      Functionality Cookies

Functionality Cookies enable Us to provide additional functions to you on Our Site such as personalisation and remembering your saved preferences.  Some functionality Cookies may also be strictly necessary Cookies, but not all necessarily fall into that category.

1.3.4      Targeting Cookies

It is important for Us to know when and how often you visit Our Site,   and which parts of it you have used (including which pages you have visited and which links you have visited).  As with analytics Cookies, this information helps us to better understand you and, in turn, to make Our Site and advertising more relevant to your interests.  Some information gathered by targeting Cookies may also be shared with third parties.

1.3.5      Third Party Cookies

Third party Cookies are not placed by Us; instead, they are placed by third parties that provide services to Us and/or to you.  Third party Cookies may be used by advertising services to serve up tailored advertising to you on Our Site, or by third parties providing analytics services to Us (these Cookies will work in the same way as analytics Cookies described above).

1.3.6       Persistent Cookies

Any of the above types of Cookie may be a persistent Cookie.  Persistent Cookies are those which remain on your computer or device for a predetermined period and are activated each time you visit Our Site.

1.3.7      Session Cookies

Any of the above types of Cookie may be a session Cookie.  Session Cookies are temporary and only remain on your computer or device from the point at which you visit Our Site until you close your browser.  Session Cookies are deleted when you close your browser.

1.4         Cookies on Our Site are not permanent and will expire.

1.5         For more details of the personal data that We collect and use, the measures We have in place to protect personal data, your legal rights, and our legal obligations, please refer to our above Privacy Policy.

2.            Consent and Control

2.1         Before Cookies are placed on your computer or device, you will be shown a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.

2.2         Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.

2.3         Our Site uses analytics services provided by Google Analytics and Lead Forensics, which also uses Cookies.  Website analytics refers to a set of tools used to collect and analyse anonymous usage statistics information, enabling Us to better understand how people use Our Site. This, in turn, enables Us to improve Our Site and the products AND/OR services offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.

2.4         The analytics service(s) used by Our Site use(s) Cookies to gather the required information.

2.5        In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.

2.6      You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.

2.7        It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.

3.       Changes to Our Cookie Policy

3.1         We may alter this Cookie Policy at any time.  Any such changes will become binding on you on your first use of Our Site after the changes have been made.  You are therefore advised to check this page from time to time.

3.2        In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.

4.       Further Information

4.1  If you would like to know more about how We use Cookies, please contact Us at webenquiries@rainfordsolutions.com, by telephone on +44 (0) 1744 889 886, or by post at Rainford Solutions Ltd, Rainford House, Rainford Industrial Estate, Mill Lane, Rainford, St Helens, WA11 8LS.